Director of Shared Services

Apply now Job no: 493234
Work type: Administrative Faculty Full Time
Location: Golden
Categories: Business/Accounting/Finance/Audit, Director/Executive/Management, Other

Position Title: Director of Shared Services
Job Description:

Shared Services provides a wide range of business and administrative support services to faculty, staff and students in a high quality, highly effective and highly efficient manner. Shared Services provides successful leadership and management of infrastructure functions by delivering value-added services, systems and processes that are directly aligned to internal customer needs. The Director continuously assesses and implements business process re-engineering by providing strategic leadership and operational oversight for the Department. The Director is responsible for developing and maintaining close relationships and partnerships with all constituents and users of Shared Services. The Director is responsible for developing and fostering a culture within Shared Service that promotes teamwork and exceptional customer service that is collaborative and customer focused. The Director works closely with various areas to ensure the compliance with all legislative and regulatory requirements and University policies. The Director ensures that the Shared Services functions meet user requirements and provides services that exceed customer expectations. This individual will support the institution through internal infrastructure/frameworks and policies; and including continual improvement of developing effective, efficient, and customer centric processes and systems that maximize the operational success of the institution and will seek to improve operations and service levels. This position will drive innovative approaches with a focus on business improvements, ensuring effective people and processes are aligned to performance and outcomes.

 

Responsibilities:

Leadership and Processes

    • Lead a high performing Shared Services team with functions that include transactional human resources, payroll operations, finance/accounting, accounts payable, travel, and business services.
    • Develop and maintain collaborative partnerships with users of Shared Services and foster a collaborative and productive culture and work environment;
    • Provide continual assessment and implementation of efficient and effective systems, practices, and processes;
    • Steward change management through effective collaboration, communication, and the formation of relationships across the university, in particular, senior staff and division leads;
    • Provide leadership for continued process improvement as well as an understanding of transactional processes and systems in order to effectively and successfully move the department forward;
    • Develop transactional processes in partnership with functional managers to ensure highly effective services;
    • Analyze and re-design Shared Services business processes, elicit and document requirements, test and validate technology solutions, and provide end user support;

Training

    • Develop and deliver training programs and materials to ensure that Shared Services staff are well-versed and proficient in all technologies and processes used in Shared Services;
    • Develop and deliver unit-level training programs and materials to ensure the interface with Shared Services is efficient and effective.

Metrics

    • Develop and implement a process for collecting and assessing performance metrics and service level data;
    • Analyze data and information to identify performance levels, service trends, issues and opportunities for process and service level enhancement
Minimum Qualifications:
  • Bachelor’s degree in business administration or related field
  • Considerable knowledge of business processes and systems
  • Deep understanding and appreciation for automation and the use of technology as an enabler of high quality services and performance levels
  • Excellent written and verbal communication skills
  • Knowledge of higher education culture, governance, structures and mission
  • Demonstrated focus on customer service and compliance
  • Ability to transfer knowledge to co-workers in a collaborative and engaging manner
  • Strong analytical skills and experience and an understanding of how metrics and measures can drive innovation and service level quality
  • Ability to work collaboratively and in partnership with CCIT to assess and improve technology needs
Preferred Qualifications:
  • Master's degree
Department Description: Shared Services provides a wide range of business and administrative support services to faculty, staff and students in a high quality, highly effective and highly efficient manner. Shared Services provides successful leadership and management of infrastructure functions by delivering value-added services, systems and processes that are directly aligned to internal customer needs.
How to Apply: Applicants will be asked to complete an online application (personal information, demographic information, references, veterans status) and upload a resume and cover letter (required).
Compensation: Starting salary will be determined by the qualifications of the selected applicant balanced with departmental budget availability, internal salary equity considerations, and available market information. Mines provides an attractive benefits package including fully paid health and dental insurance. Part of Mines' mission is to create a family-friendly environment supported through our dependent tuition benefits, parental leave benefits, and dependent care assistance plan, as well as in special events, camps, and programming. For more information visit: family.mines.edu
Background Investigation Required: Yes

 

Advertised: Mountain Daylight Time
Applications close: Mountain Daylight Time

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